Privacy Policy

Omni Solutions Ltd

Last Updated: 5 December 2025

Omni Studios Ltd ("we", "us", "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us.

1. Information We Collect

We may collect and process the following personal information:

  • •Contact details: name, email address, phone number, company name.
  • •Payment details: billing address, payment confirmation (we do not store full card details).
  • •Project details: information you provide about your business, website, or AI requirements.
  • •Technical data: IP address, browser type, operating system, and usage information when visiting our website.
  • •Communications: any emails, messages, or project discussions we exchange.

We only collect what is necessary to provide our services effectively.

2. How We Use Your Information

We use your personal data to:

  • •Communicate with you about enquiries, quotes, and projects.
  • •Deliver our services (AI chatbots, websites, and related solutions).
  • •Process payments and maintain financial records.
  • •Improve our website and services.
  • •Meet our legal obligations (e.g., accounting, tax compliance).
  • •Protect our business and enforce our Terms & Conditions if required.

We do not sell or rent your personal information to third parties.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • •Contract: to perform our obligations under the contract we have with you.
  • •Legitimate Interests: to operate and improve our business where your rights do not override those interests.
  • •Legal Obligation: to comply with UK tax, accounting, and legal requirements.
  • •Consent: where you have explicitly agreed (e.g., newsletter sign-ups).

4. Payment Information

Payments made by bank transfer or cryptocurrency are handled directly between you and your payment provider.

For card payments, we use secure third-party payment processors. We do not store your full payment card details.

5. Sharing Your Information

We may share your data with:

  • •Service providers who help us run our business (e.g., hosting, payment processors, IT support).
  • •Legal or regulatory authorities where required by law.
  • •Debt recovery agencies or solicitors if payments are overdue and legal action is required.

We ensure all partners who handle your data comply with UK GDPR standards.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data from loss, theft, or unauthorised access.

However, no transmission over the internet is fully secure, so we cannot guarantee absolute security.

7. Data Retention

We keep your data only as long as necessary:

  • •Client and project data: retained for up to 6 years after the end of our contract (for legal and tax purposes).
  • •Emails and enquiries: up to 2 years unless required longer for legal reasons.

You may request deletion of non-essential data at any time (see Section 9).

8. International Transfers

If we use service providers outside the UK/EEA, we ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses) to protect your data.

9. Your Rights

Under the UK GDPR, you have the right to:

  • •Access the personal data we hold about you.
  • •Correct inaccuracies in your data.
  • •Request deletion of your data (where legally possible).
  • •Restrict or object to processing of your data.
  • •Data portability — request a copy of your data in a usable format.

To exercise these rights, contact us at:

Contactus@omnisolutions.com

We may need to verify your identity before responding.

10. Cookies & Website Tracking

Our website may use cookies to improve functionality and analyse traffic.

You can disable cookies in your browser settings if you prefer.

11. Complaints

If you believe we've mishandled your data, you can contact us first to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be available on our website.

Questions About This Policy?

If you have any questions about how we handle your personal data, please don't hesitate to contact us.

Contact Us