Terms & Conditions

1.1. These Terms & Conditions ("Terms") form a legally binding agreement between Omni Solutions Ltd ("we", "us", "our") and the client ("you", "your").

1.2. A contract is formed when you sign our agreement or otherwise confirm acceptance in writing and/or make the required upfront payment.

1.3. These Terms override any other terms unless expressly agreed in writing by Omni Solutions Ltd.

2.1. We provide AI chatbot development, AI-based services, and website design & development.

2.2. Any additional work must be agreed in writing and may require a revised quote and timeline.

3.1. All projects require an upfront payment before work begins. The remaining balance is due either in monthly instalments or as stated in your contract.

3.2. We accept bank transfers, debit/credit cards, and cryptocurrency.

3.3. Time is of the essence — invoices must be paid within the stated terms (usually 7 days).

3.4. Late or failed payments:

• •Work will pause immediately until payment is received.
• •We may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 (8% above the Bank of England base rate) plus recovery costs.
• •Unpaid invoices may be referred to debt collection or legal action.

3.5. All payments are non-refundable due to the custom nature of our services.

4.1. Work starts once the upfront payment clears and we have the information, access, and materials we need.

4.2. Most projects complete within 1–2 weeks unless otherwise agreed.

4.3. Delays caused by you (late content, approvals, access issues) may extend timelines and will not count as our breach of contract.

5.1. You may cancel any time by written notice.

5.2. Payments already made are non-refundable.

5.3. Any work completed but not yet paid for will become immediately due.

6.1. We include reasonable revisions to deliverables until they meet the agreed scope.

6.2. Work outside the agreed scope (new features, redesigns, or major changes) will incur additional charges.

6.3. Revisions do not mean unlimited redesigns or expansion beyond the signed agreement.

7.1. All intellectual property (IP) remains owned by Omni Solutions Ltd until full payment is received.

7.2. Once paid in full, ownership of deliverables passes to you (excluding any third-party assets or pre-existing IP).

7.3. We may display completed work in our portfolio and marketing materials, unless you request otherwise in writing before the project starts.

8.1. You must provide accurate and timely information, content, and approvals.

8.2. You are responsible for ensuring any materials you supply (e.g., logos, copy, images) do not infringe third-party rights.

8.3. Delays caused by you may lead to timeline extensions and/or extra charges.

10.1. These Terms and any contract are governed by the laws of England and Wales.

10.2. The courts of England and Wales shall have exclusive jurisdiction over any dispute.

10.3. We comply with the UK Data Protection Act 2018 and the UK GDPR regarding personal data.

10.4. If legal action is required to recover unpaid fees or enforce these Terms, you will be responsible for our reasonable legal costs and court fees.